We advise you look in your order after placing it, in case of any mistakes or errors. Double check your sizes and colours to make sure you have ordered exactly what you are after. If anything is wrong contact us as soon as possible. This will help save costs and ensure you have a good service and get what you were expecting.
Generally your order will arrive within 2-5 working days. Depending on option selected. If order has not arrived within the time schedule or due date. Please contact us. Depending on courier it will require up to 10 working days after your expected time frame, before we can process a replacement order or refund.
You will need to contact us to process a refund, within 30 days of purchase. Once we have approved it for return, you will be asked to return your item by which ever method you choose. Once returned item(s) has arrived, we will inspect them to make sure they are in original condition and unworn. Once received and inspected your refund will be processed. You will receive email confirmation of a refund. Which will usually clear within 5 working days. If you return an item without approval, it will be DECLINED. Please note: Original postage costs are non-refundable.
You the customer or returnee are responsible for returning the item(s). We CANNOT be held accountable for returns that go missing and/or damaged on arrival. You will not be refunded for damaged or missing returns. We STRONGLY advise you take a photo of the product before returning and insure it. This way you will still be able to claim for missing or damaged goods.
If your order is damaged on arrival in transit, please contact us as soon as possible. For your order to be classed as missing please wait up to 10 working days past the delivery due date or time schedule before contacting us. If urgent then please reach out to us.
If you receive the wrong item please contact us as soon as possible. We will replace the item at no extra cost to you. You may be asked to photo the wrong item. We will request you send back the wrong item, which will will cover the cost.
If you realise you have order the wrong item, size or colour please contact us as soon as possible and we will correct the order for you. If wrong item depending on price you may be refunded or required to pay extra.
To exchange an item please contact us. Once we have approved your exchange there is 2 methods available. You can either send back your order and wait for us to receive and inspect it, before we send out your exchange item at no extra cost. Or you can simply reorder the product and send back the the originals for a refund if you require it faster. Please note: Underwear is non exchangeable and/or refundable.
Yes any items that are classed as intimate are non refundable and/or exchangeable. Underwear and swimming trunks are classed as intimate items.
Yes we have a mobile app available to download on apple and android mobiles and tablets. It is built to be user friendly and faster way of using our website.
Yes we have a pre-order option. It is available on products that we continously sell and get stock. We also have it available on products that we don't stock to allow more freedom and choice of our customers to choose what items they want and togive us a great idea on what to stock.
Pre-ordering is a great way to hold your place in the queue without having any dissapointment. You'll guarantee yourself the item you want at great prices. Also benefit from getting ahead on new incoming arrivals before they possibly sell out. Also guarantees you get a best seller without having too much concern or not being able to purchase it. You benefit as well as us.
Yes you can! we offer Klarna payments, so you can buy now pay later. There are 2 options available, both at 0% interest. 1. is buy now, pay in 30 days. 2. Buy now and pay in 3 monthly installments. You also have PayPal pay in 3 option available to you on any purchases between £45-£2000.
We offer various different ways to pay. You can pay through Apple Pay, Google Pay, Shop Pay, Amazon Pay, American Express, Maestro, Master Card, Visa, Visa Debit, Visa Electron, Credit Card, Klarna, PayPal.
Yes we do have a store. You can go to our contact us page or find us page for store address.
Yes we offer a click and collect in store service. We also have changing rooms for you to try on your new products.
Yes we provide free local delivery within a 10 mile radius of the stores location
Yes we do offer gift cards/vouchers, in different styles for different occasions. Which are reedemable in store or online.
No you can shop as a guest, without the need of an account.
You will be given a extra 10% off discount code for signing up. Plus you shipping information will be saved for the next time you purchase.
As you will find all brands are slightly different in there sizes, with slight variations of sizing. Our size guide will help get the measurements you should require for best fit. Please bare in mind that this are only a guide. If you require further assistance, please reach out to us.
To provide you with peace of mind, our website has a secure sockets layer(SSL) encripted secure certificate. So what you are looking to see if it is secure is either a padlock symbol up in the browser bar or https:// at the start of the website name in the browser bar. To provide additional peace of mind and security, if you are ever unsure of paying any website online use PayPal as they have a policy that protects you up to 180 days, but check with them firstly on what exactly you are covered on.
Yes we provide a loyalty and rewards scheme. We believe in rewarding customers that continue to shop with us and we want to encourage that. We are a family run business, so it best to make customers feel valued. This is why we are continuing to come up with new ways to reward our loyal customers.
You sign up onto the loyalty and rewards, then you will start earning loyalty points for various different tasks you perform. for example making a purchase will provide you with a certain amount of points. Then you can choose which reward you would like to redeem and simply apply the code at the checkout. To find out more information click on the loyalty and rewards icon.
Unfortunately we cannot combine codes. The best you may be able to do is acheive free shipping at £75 or more on spend then combine a discount code. We would advise use your points and discount smartly, think which way is best to use them.
You will be sent an email confirmation on dispatch, which will provide you your tracking information. You will be able to view the courier and tracking number.
If you are not in on date of arrival, the courier should leave you a sorry I missed you card. Please follow the instructions left provided on the card. Usually you will have 3 attempted deliveries, before its taken to a sorting office or returned to sender. We advise to follow the instructions on the card. If you require further assistance please contact us.
Yes we do. We have joined the blue light card service. So if you have a blue light card go and find our discount code on bluelightcard.co.uk then apply it at the checkout. If you are not already registered go to website and sign up, then you will access to the discounts. This is a great way to thank all of your services and hard work. Thank you!
Depending on your preferred choice of contact and which information you have provided. We will contact you via phone or email, if we are not talking on live chat. Please check the email address you have provided is the correct one. If you are waiting for an email, please check your spam, trash accounts etc. Email sare sometimes filtered through to different destinations.
Feel free to go to our contact us page or use our live chat to get further assistance.