Delivery information

CLICK & COLLECT

Collect in store, with our free and easy available click & collect option. Once you have placed your order, wait for the email confirmation to collect your order in store. This can be instantly there and then, or between 1-3 working days, depending if your order is from our suppliers.

- United Kingdom only.

UK STANDARD DELIVERY

2kg & below postage prices

Standard delivery to the UK Mainland (Excluding Scottish highlands & Islands, North Ireland) will take between 2-5 working days from when order is placed & costs £4.00 protection included. 

Standard delivery to Northern Ireland, the Highlands, Channel Islands, Isle of Man & all UK offshore islands will take between 5-7 working days & costs £6.50 protection included.

Above 2kg up to 10kg postage prices

Standard delivery to UK Mainland ( Excluding Scottish Highlands & Islands, North Ireland) will take between 2-5 working days from when order is placed & costs £7.00 protection included.

Standard delivery to Northern Ireland, the Highlands, Channel Islands, Isle of Man & all UK offshore islands will take between 5-7 working days & costs £10.50 protection included.

Please note all our orders are dispatched Monday to Saturday. Please bare in mind our couriers deliver through Working Days, just because we can dispatch on Saturdays, does not mean it will necessarily be there any earlier. Any orders after 2pm may not be dispatched until the following day.

Signature is required upon receipt.

Please be aware during the sale period, Black Friday & Christmas days standard delivery may be up to 7 days from when you placed your order.

 

UK EXPRESS DELIVERY

2kg & below postage prices

Express delivery to UK Mainland ( Excluding Scottish highlands & Islands, North Ireland) will take between 1-3 working days from when the order is placed & costs £8.50 protection included.

Express delivery to Northern Ireland, the Highlands, Channel Islands, Isle of Man & all UK offshore islands will take between 1-3 working days from when order is placed & costs £15.00 protection included. 

Above 2kg up to 10kg postage prices

Express delivery to the UK Mainland ( Excluding Scottish highlands & Islands, North Ireland) will take between 1-3 working days from when the order is placed & costs £10.50 protection included.

Express delivery to Northern Ireland, the Highlands, Channel Islands, Isle of man & all UK offshore islands will take between 1-3 working days & costs £20.00 protection included.

Signature is required upon receipt.

INTERNATIONAL TRACKED & INSURED SHIPPING

AUSTRALIA

  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £17.99
  • Heavyweight Delivery (2.01kg-5kg) ~ International tracked & insured shipping 3-19 working days - £28.99
  • Express Delivery (0.1kg-5kg) ~ International tracked & insured shipping 1-3 working days - £34.99

- Signature required upon receipt.

FRANCE

  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £6.50
  • Heavyweight Delivery (2.01kg-5kg) ~ International tracked & insured shipping 3-19 working days - £8.00 
  • Express Delivery (0.1kg-5kg) ~ International tracked & insured shipping 1-3 working days - £12.50

- Signature required upon receipt.

GERMANY
  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £5.50
  • Heavyweight Delivery (2.01kg-7.5kg) ~ International tracked & insured shipping 3-19 working days - £7.50 
  • Express Delivery (0.1kg-7.5kg) ~ International tracked & insured shipping 1-3 working days - £11.00

- Signature required upon receipt.

GREECE

  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £14.99 
  • Heavyweight Delivery (2.01kg-5kg) ~ International tracked & insured shipping 3-19 working days - £19.99

- Signature required upon receipt.

ITALY

  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £6.99 
  • Heavyweight Delivery (2.01kg-5kg) ~ International tracked & insured shipping 3-19 working days - £10.99

- Signature required upon receipt.

NETHERLANDS

  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £7.00
  • Heavyweight Delivery (2.01kg-7.5kg) ~ International tracked & insured shipping 3-19 working days - £9.00 
  • Express Delivery (0.1kg-7.5kg) ~ International tracked & insured shipping 1-3 working days - £13.00

- Signature required upon receipt.

POLAND

  • Heavyweight Delivery (2.01kg-5kg) ~ International tracked & insured shipping 3-19 working days - £10.99

- Signature required upon receipt. 

PORTUGAL
  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £10.99 
  • Heavyweight Delivery (2.01kg-5kg) ~ International tracked & insured shipping 3-19 working days - £12.99

- Signature required upon receipt.

SPAIN (MAINLAND)

  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £8.99 
  • Heavyweight Delivery (2.01kg-5kg) ~ International tracked & insured shipping 3-19 working days - £10.99

- Signature required upon receipt.

USA

  • Standard Weight Delivery (0.1kg-2kg) ~ International tracked & insured shipping 3-19 working days - £15.99 
  • Heavyweight Delivery (2.01kg-5kg) ~ International tracked & insured shipping 3-19 working days - £23.99
  • Express Delivery (0.1kg-7.5kg) ~ International tracked & insured shipping 1-3 working days - £33.99
- Signature required upon receipt.

    TRACKING YOUR ORDER

    You can track your order at anytime. By clicking on the link we have provided just below.


    https://www.parcel2go.com/tracking

    Your order's tracking number is also stated in your email confirmation. Please copy and paste your tracking number, into the couriers site at www.parcel2go.com

    PROBLEMS WITH YOUR DELIVERY

    If you are not in when the courier tries to deliver & they cannot find a safe location to leave the package, they will leave a card & attempt 2 more times to redeliver, usually on the following working days.

    To arrange a more convenient redelivery day, follow the instructions left on your courier card. If you have not received your parcel or have missing item(s) within your order, we require that it is reported as soon as possible. We allow up to the very last day of expected deliver, plus 24 hours after that last day for cases to be reported. Parcels or items reported missing after the time frame provided, cannot be investigated due to the time lapse. 

    USING AN ALTERNATIVE ADDRESS

    You can have your order delivered to a different address from your billing address. You can enter your delivery address at the checkout.

    Please ensure that all the details are correct before you checkout, as amendments to your delivery details cannot be made once your order has been placed.

    ORDERS REQUESTED TO BE LEFT IN A SAFE LOCATION

    If you wish to have your order left in a secure safe location, you should contact us as soon as you have placed your order.

    Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK & Big Guys will not be liable to compensate orders that are damaged or lost.

    DELIVERY AREAS IN THE UK

    We deliver to UK Mainland, North Ireland, Highlands & Islands and other UK offshore islands. We do regret we can not post to PO boxes.